Policies
Booking and cancellation policies
How booking works at Sakina & Co: card on file but not charged upfront, 24 hours' notice to cancel, reminders 48 hours before, and one free pass.
Booking
- Book online through our booking page
- A card is kept on file when you book, stored securely by Stripe, but nothing is charged upfront
- New clients fill in a short intake form, and the 15-minute consult is part of the first session, not a separate booking or charge
- There's a 30-minute break between clients, so no one is rushed
Cancelling or moving a booking
- Please give at least 24 hours' notice to cancel or move a booking
- You'll get a reminder by text and email 48 hours before
- Late cancellations and no-shows are charged 50% of the booked massage
- Everyone gets one free pass before the fee applies
Good to know
- Sundays and public holidays are by appointment only, with a 15% surcharge
- Student (10%) and gym (GYM15, 15%) discounts can't be combined
- All massages are at the treatment room; we don't offer mobile visits
- Gift vouchers are physical cards, sold in person
Ready when you are
Book online in a minute: choose your massage, your length and a time that suits. For new clients, a short 15-minute consult is part of the first session, not a separate booking or charge.