Privacy policy

How we handle your information

This policy explains how Sakina & Co (Shannara Parker, ABN 15 237 179 108) collects, uses, stores and discloses personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect. When you send a message through this website we collect your name, email address, phone number and your message. When you book, our booking system (Zanda) collects your contact details, appointment details and a card on file. Before your first massage we collect health information through a secure intake form and at your consult, so we can provide a safe and suitable massage.

Health information. Health information is sensitive information. We only collect it with your consent and only use it to plan and provide your massage. Please do not send health details through the website message form.

How we use it. To respond to your enquiries, manage bookings, send appointment reminders, provide your massage and keep the records a massage practice is expected to keep.

Where it is stored. Website messages are stored in this website's own database, hosted by Cloudflare, and sent to our email inbox. Booking, payment and health records are stored in Zanda. Card details are held by our payment provider, Stripe, and are never stored by us.

Who we share it with. We don't sell or rent personal information. We only share it with the service providers above so they can do their job, or where the law requires or allows it.

Website analytics. This website may use privacy-friendly analytics to understand how pages are used. It does not use advertising cookies.

Access and correction. You can ask to see or correct the personal information we hold about you. Contact us and we'll respond within 30 days.

Complaints. If you have a concern about how your information has been handled, contact us first at hello@sakinanco.com.au or 0428 922 904. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: November 2026.